About us
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's RAC Breakdown cover, car insurance, learning to drive, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists’ needs.
RAC incorporates BSM, RAC Direct Insurance and HPI.
RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by J.D. Power and Associates’ UK Roadside Assistance Study for the past two years.
Our history
Ever since its foundation in 1897, RAC has been consistently at the forefront in developing motoring services - from introducing uniformed patrols in 1901 and roadside emergency telephone boxes in 1912 right through to the present day when we boast the world's most advanced computer systems to deal with calls for roadside assistance.
In March 2005, Aviva plc acquired RAC for around £1.1 billion. The acquisition brought together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva).
Products and Services
RAC Rescue
- United Kingdom
RAC has more than 1,500 patrols that attend around 2.5 million breakdowns each year. RAC cover around 7 million roadside assistance customers. Our breakdown assistance centres operate 24/7 and deal with approximately 4 million calls a year. - European
RAC European Breakdown is additional breakdown cover for U.K. customers that travel abroad to Europe. RAC covers 47 European countries which will provide English-speaking Incident Managers available 24 hours a day to assist RAC customers.
BSM
BSM is the UK’s largest driving school, with over 3,400 driving instructors. It is also one of the largest driving instructor training providers.
RAC Direct Insurance
RAC Direct Insurance offers car, motorcycle, van, home and travel insurance.
RAC Legal Services
RAC Legal Services provides advice and representation to customers involved in personal injury claims.
RAC Vehicle Checks and Examinations
RAC Vehicle Checks and Examinations conduct vehicle checks that show if a car has been stolen, written-off, has outstanding finance or previous plates, is at risk of being sold illegally, and that its number plate and chassis number correspond. RAC Vehicle Checks are powered by HPI. With RAC Examinations,inspectors will conduct physical checks on the car to make sure it is mechanically and structurally sound.
HPI
HPI provides a check on a car's status - assessing whether a car has been stolen, written-off, clocked, has outstanding finance or previous plates, is at risk of being sold illegally, and that its number plate and chassis number correspond. It will also check whether the car's documents are genuine and give a current market valuation. Though predominantly used by the motor trade, increasingly private customers are also using this service.
Travel and Traffic Information
RAC provides travel and traffic services including an online routeplanner, in-car navigation, traffic information via phone or the internet and help with travel documents.
Awards
J.D.Power and Associates awarded the RAC for ranking the highest in satisfying emergency roadside assistance customers in 2007, this is the second consecutive year the RAC has held this title. They also have a Greenfleet Breakdown/Recovery Company of the Year 2006 award for the most environmentally friendly roadside patrols.
Team RAC
Team RAC is managed on our behalf by West Surrey Racing (WSR), a leading motorsport engineering company with over 12 years experience running Touring Cars. Under the sponsorship deal we will be entering the championship with two, RAC branded, BMW 320si E90 cars.
The 2008 driver line-up for Team RAC is current Independent Driver Champion Colin Turkington. This is Colin’s third year driving for Team RAC and he will be looking to build on his success from the 2007 season. A new rookie team mate Stephen Jelley will join him. This will be Stephen’s first time on the BTCC grid after moving from Formula 3. 2008 looks to be a very exciting season for Team RAC. For all the latest news and updates on the team visit www.teamrac.co.uk.
